The following document outlines the terms of use of the Easy Internet Services Ltd “Service”. You can also review our Privacy Policy, which outlines our practices towards handling any personal information that you may provide to us.

By any of the Easy Internet Services Ltd “services”, you are agreeing to our terms as laid out here.

Acceptance Of Terms

Please read these terms carefully before using the services. By accessing the site, viewing any content or using any services available on the site (as each is defined below) you are agreeing to be bound by these terms, which together with our Privacy policy, govern our relationship with you in relation to the site. If you disagree with any part of the terms then you may not access the site.

Description Of Service

Basic WordPress maintenance plans to operators of websites running installations of WordPress. Services include but are not limited to, any service and/or content Easy Internet Services makes available to or performs for you, as well as the offering of any materials displayed, transmitted or performed on the Site (Your Website or Client’s Website) or through the Services.

Your access to and use of the Site may be interrupted from time to time as a result of equipment malfunction, updating, maintenance or repair of the Site or any other reason within or outside the control of Easy Internet Services. Easy Internet Services reserves the right to suspend or discontinue the availability of the Site and/or any Service and/or remove any Content at any time at its sole discretion and without prior notice.

Easy Internet Services “service” does not support multi-site WordPress installations.

Registration

As a condition to using our Services, you are required you are required to provide us access to your Site(s).. The registration information you provide must be accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your Easy Internet Services account. You are responsible for maintaining the confidentiality of your password.

Services are available only to individuals who are at least 18 years old.

Release And Indemnity

You hereby expressly and irrevocably release and forever discharge Easy Internet Services , its affiliated and associated companies, and their respective directors, officers, employees, agents, representatives, independent and dependent contractors, licensees, successors and assigns of and from any and all actions, causes of action, suits, proceedings, liability, debts, judgments, claims and demands whatsoever in law or equity which you ever had, now have, or hereafter can, shall or may have, for or by reason of, or arising directly or indirectly out of your use of the Site and the Services.

You hereby agree to indemnify and hold harmless Easy Internet Services , its affiliated and associated companies, and their respective directors, officers, employees, agents, representatives, independent and dependent contractors, licensees, successors and assigns from and against all claims, losses, expenses, damages and costs (including, but not limited to, direct, incidental, consequential, exemplary and indirect damages), and reasonable attorneys’ fees, resulting from or arising out of (i) a breach of these Terms, (ii) the use of the Services, by you or any person using your account or Easy Internet Services Username and password, or (iii) any violation of any rights of a third party.

Limitation Of Liability

In no event shall Easy Internet Services be liable under contract, tort, strict liability, negligence or other Legal theory with respect to the site, the service or any content (i) for any lost profits or Special, indirect, incidental, punitive, or consequential damages of any kind whatsoever.

Intellectual Property

Easy Internet Services Ltd, Easywebsitedesign.co.uk and other Easy Internet Services Ltd graphics, logos, designs, page headers, button icons, scripts, and service names are the intellectual property of Easy Internet Services. Easy Internet Services’ intellectual property may not be used in connection with any product or service without the prior written consent of Easy Internet Services. The images and icons available in the Easy Internet Services Press Kit may be used by partners and third party sites in connection with providing appropriate links to the Easy Internet Services Site.

Support Requests & Monthly Maintenance

WordPress updates can often cause compatibility issues. These tend to be theme and/or
Plugin issues. In such circumstances, we will provide 15 minutes complimentary compatibility support. If we can’t fix it within that time, we will rollback to your latest update and contact you with recommendations.

Note this service DOES NOT provide any hands-on WordPress maintenance support. It is essentially a security package with very basic maintenance support which will help protect your website again hackers by keeping it updated and backed up on a regular basis.

Supplementary support must be requested through the proper channels to be received and responded to in a reasonable amount of time. To request support please create a ticket at https://desk.zoho.com/support/easyinternet

Each maintenance task request is subject to acceptance and billed outside of the plan allowance is billed at an additional £60.00 per hour, per request and can be purchased from within the account area.

Up to 48 hours response time on non-emergency requests. Requests are subject to approval by assigned agent or Easy Internet Services management. Emergency or rush requests may be subject to a rush surcharge of £40/hour.
Nature of Maintenance Tasks

Requests should fall within the following categories.

UI troubleshooting (HTML, CSS, Javascript)
Styling elements with CSS
Content Population & Image Manipulation
Creation of basic graphics (e.g. buttons, banners, etc.)
WordPress consulting (pick our brains)
Optimisation of CSS, Javascript and Images
Theme/plugin audits
Plugin installation and implementation

If you’re unsure about the whether or not a request meets these criteria, submit it as a ticket to our maintenance ticket system and we will either accept the ticket or deny the ticket based on managerial approval.

Supplementary maintenance time can roll over or carry forward to the following month if left unused.

Examples of requests not meeting approval for monthly development time:

Website redesign
Landing page design
Custom plugin development
Custom theme development
Search marketing/SEO services

Termination & Cancellation

Cancellation can occur at any time after your first 3 months (90 days) of service. You’re never required to stay with us – in fact, we’d prefer you have the option to leave if you’re unhappy with our service and give us feedback on how we can serve you better.

Easy Internet Services may terminate or suspend any and all Services and/or your Easy Internet Services account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms. Upon termination of your account, your right to use the Services will immediately cease. If you wish to terminate your Easy Internet Services account, you must Contact us with your termination request. All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

You can contact us through the contact page or support area to issue a termination request.
Change

Easy Internet Services reserves the right, at its sole discretion, to modify or replace the terms at any time. If the alterations constitute a material change to the terms, Easy Internet Services will notify you by posting an announcement on the site. What constitutes a material change will be determined at Easy Internet Services’ sole discretion. You shall be responsible for reviewing and becoming familiar with any such modifications. Using any service or viewing any content following notification of a material change to the terms shall constitute your acceptance of the Terms as modified.
Miscellaneous

No agency, partnership, joint venture, or employment is created as a result of the Terms and you do not have any authority of any kind to bind Easy Internet Services in any respect whatsoever. The failure of either party to exercise in any respect any right provided for herein shall not be deemed a waiver of any further rights hereunder. Easy Internet Services shall not be liable for any failure to perform its obligations hereunder where such failure results from any cause beyond Easy Internet Services’ reasonable control, including, without limitation, mechanical, electronic or communications failure or degradation (including “line-noise” interference). If any provision of the Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that the Terms shall otherwise remain in full force and effect and enforceable. Easy Internet Services may transfer, assign or delegate the Terms and its rights and obligations without consent. The Terms shall be governed by and construed in accordance with the laws of The United Kingdom, and the parties submit to the exclusive jurisdiction of United Kingdom courts. Both parties agree that the Terms is the complete and exclusive statement of the mutual understanding of the parties and supersedes and cancels all previous written and oral agreements, communications and other understandings relating to the subject matter of the Terms, and that all modifications must be in a writing signed by both parties, except as otherwise provided herein.